FAQ

Questions

    Mp3 Questions

  1. I am having trouble getting the files from the CD to my computer using Windows Media Player - What should I do?
  2. MP3 CD: I purchased a CD with MP3 files on it - how do I get my MP3 files to show up in iTunes?
  3. MP3 Downloads: Why do I have to purchase another copy if my download has expired?
  4. MP3 CD: I am having trouble getting the files from the CD to my computer using Windows Media Player. What should I do?
  5. MP3 CD: I just bought the MP3 CD. How do I load it into my iPod?
  6. MP3 Downloads: How do I retreive the downloadable product that I just purchased?
  7. MP3 Downloads: I am trying to download the files that I just purchased using MSN Explorer, but it isn't working. What should I do?
  8. MP3 CD and Downloads: How do I get my mp3's onto my iPod in the correct order?
  9. MP3 Downloads: How do I get the files I just downloaded into iTunes?
  10. MP3 Downoads: I purchased the NIV Bible from Apple's iTunes site, but am having some difficulty with it.
  11. MP3 Downloads: What is the file size, bit rate and frequency of the downloadable MP3's?
  12. MP3 CD and Downloads: When I put the files onto my iPod, they are showing up in the "music" category, instead of "audiobooks". How can I have them display as audiobooks?

    13. Other Questions

  13. If my question is not addressed, how can I contact you?
  14. I cannot add an item to my cart. Every time I click on "Add to Cart", I get nothing but "your cart is empty". What is wrong?

Answers

    Mp3 Questions

  1. I am having trouble getting the files from the CD to my computer using Windows Media Player - What should I do?

    The "Ripping" area of Windows Media Player only applies to regular audio CDs (rather than CDs with MP3 files on them). As such, there are two options available to you:
    1. If you just want to list the files from the CD-ROM in your Windows Media Player "Library", you would want to use the following menu options: Tools -> Search for media -> { drop down / search box } And then choose the option in the drop-down/search for your CD-ROM drive. This would list the files on the CD in the "Library" listings of Windows Media Player for playing - but would not copy the files to your computer.
    2. If you physically want a copy of the files on your computer (instead of the CD-ROM), then you will need to hand-copy the files from the CD (in "My Computer") to the "My Music" folder. This should make the files in question automatically available in the "Library" of Windows Media Player.

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  2. MP3 CD: I purchased a CD with MP3 files on it - how do I get my MP3 files to show up in iTunes?

    To import the MP3 files from your purchased product, use the following steps:

    PART I: Configuring iTunes:

    1. Open iTunes, and navigate through the following menu options:
      1. Windows:  Edit -> Preferences -> Advanced (tab) -> General (sub-tab)
      2. Mac OS:  iTunes -> Preferences -> Advanced (tab) -> General (sub-tab)
    2. Check (enable) the box labeled "Copy files to iTunes Music folder when adding to library".  This will ensure that iTunes has a copy of any media file that it lists in it's library.

    PART II: Importing the MP3 files: (repeat this process for each MP3 cd that you received with your purchase)

    1. Open up iTunes on your computer
    2. Insert (one of) your Listeners Bible MP3 CDs 
    3. In iTunes, choose the menu option: 
      1. Windows:  File -> Add Folder to Library
      2. Mac OS:    File -> Add to Library
    4. Select the CD / DVD drive from your list of available drives
    5. Click the Open (Windows) or Choose (Mac) button

    iTunes will now proceed to copy / import the files onto your computer and into your iTunes library!

     

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  3. MP3 Downloads: Why do I have to purchase another copy if my download has expired?

    We feel that 4 months is adequate time to ensure a valid download of your product. This is why we recommend that you make a backup of any purchased MP3 download – so that you will always be able to recover your product in the future.

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  4. MP3 CD: I am having trouble getting the files from the CD to my computer using Windows Media Player. What should I do?

    The "Ripping" area of Windows Media Player only applies to regular audio CDs (rather than CDs with MP3 files on them). As such, there are two options available to you:
    1. If you just want to list the files from the CD-ROM in your Windows Media Player "Library", you would want to use the following menu options: Tools -> Search for media -> { drop down / search box } And then choose the option in the drop-down/search for your CD-ROM drive. This would list the files on the CD in the "Library" listings of Windows Media Player for playing - but would not copy the files to your computer.
    2. If you physically want a copy of the files on your computer (instead of the CD-ROM), then you will need to hand-copy the files from the CD (in "My Computer") to the "My Music" folder. This should make the files in question automatically available in the "Library" of Windows Media Player.

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  5. MP3 CD: I just bought the MP3 CD. How do I load it into my iPod?

    In order to load your new MP3 files to your iPod, first import the files into iTunes using the steps noted in the FAQ entry: "How do I get my MP3 files to show up in iTunes? ".  Once that's done, simply connect your iPod to your computer, and iTunes should automatically begin transferring the new files ("syncing") to your iPod.

    If the sync process does not automatically begin, you may manually start that process by selecting the following program menu options in iTunes:

    File -> Sync iPod

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  6. MP3 Downloads: How do I retreive the downloadable product that I just purchased?

    1. Visit http://www.listenersbible.com/ and click on the "Sign In" link in the upper right corner of the screen.

      NOTE: If you purchased your downloadable prodcut BEFORE November 1, 2006, you may retrive the files at our old site:  http://old.listenersbible.com/store/signin.html

    2.  Sign in using the email address and password that you used when you purchased your product.

    3. You should now see a list of your previous orders. Click "View" to review the order that contains your downloadable files.

    4. You should now see a list of all the downloadable files on that order.  Click "Download" to download your files.

    5. Click "Download Files" next to the order that you want to download.

    6. Windows users will now likely see a message like this:

      Click the "Save" button.

    7. Then choose the folder that you want to save the file. Be sure it is in a folder you can remember.

    8. Once the file is downloaded, you may be given the following options:

      Choose "Open Folder"

    9. You may now see a window that looks similar to:

      Right-click on the image and choose "Expand." This will now display all the MP3 files that are available for you to play.

    You can now listen to the mp3 files in the player of your choice

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  7. MP3 Downloads: I am trying to download the files that I just purchased using MSN Explorer, but it isn't working. What should I do?

    1. Visit http://www.listenersbible.com/ and click on the "Sign In" link in the upper right corner of the screen.

      NOTE: If you purchased your downloadable prodcut BEFORE November 1, 2006, you may retrive the files at our old site:  http://old.listenersbible.com/store/signin.html

    2.  Sign in using the email address and password that you used when you purchased your product.

    3. You should now see a list of your previous orders. Click "View" to review the order that contains your downloadable files.

    4. You should now see a list of all the downloadable files on that order.  Click "Download" to download your files.

    5. Click "Download Files" next to the order that you want to download.

    6. Windows users will now likely see a message like this:

      Click the "Save" button.

    7. Then choose the folder that you want to save the file. Be sure it is in a folder you can remember.

    8. Once the file is downloaded, you may be given the following options:

      Choose "Open Folder"

    9. You may now see a window that looks similar to:

      Right-click on the image and choose "Expand." This will now display all the MP3 files that are available for you to play.

    You can now listen to the mp3 files in the player of your choice

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  8. MP3 CD and Downloads: How do I get my mp3's onto my iPod in the correct order?

    MP3 CD and Downloads: How do I get my mp3's onto my iPod in the correct order?

    We recommend setting up your Bible as a playlist in iTunes. For explanation about why the iPod "Audiobook" format does not automatically work, please read this. Here are the steps for getting your mp3's onto your iPod from the product that you just downloaded for the Window operating system:

    1. Open up Windows Explorer by right-clicking on your Windows "Start" button and choosing "Explore"

      click to enlarge image
    2. Find the location of your MP3 files.  This is the folder where you downloaded your files. It may look something like:


    3. Now start iTunes

    4. Create a new play list by clicking on "File" > "New Playlist:"


    5. Now, go back to your Windows Explorer, slect all the files and drag them into your new iTunes Playlist:
    6. To make sure that your files are in the correct order, Right click on the title bar and make sure that "Disc # " is checked so it is viewable


    7. Then click on the "Disc #" column to place the files in the correct order.

    8. Connect you ipod to your computer and your new playlist should be transferred to your iPod.

    9. To listen in your iPod, from the main menu, choose "Music" > "Playlists" and select the playlist that you set up in step 4.

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  9. MP3 Downloads: How do I get the files I just downloaded into iTunes?

    MP3 Downloads: How do I get the files I just downloaded into iTunes?

    1. Login and download your files from the "Sign In" page: https://www.listenersbible.com/products/index.php?main_page=login
    2. You have the option to download an zipped version (for Old or New Testaments) or individual MP3 files. 
    3. Be sure to note the folder that you are placing the files.

    AFTER DOWNLOADING:
    1. If you downloaded the zipped version, be sure do double-click on the file to unpack all of the mp3 files.
    2. Start iTunes
    3. Click "File" > "Add Folder to Library" and select the folder that contains the Listener's Bible MP3 files. 
    4. The entire Bible should now be available in iTunes.

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  10. MP3 Downoads: I purchased the NIV Bible from Apple's iTunes site, but am having some difficulty with it.

    MP3 Downoads: I purchased the NIV Bible from Apple's iTunes site, but am having some difficulty with it.

    The Listener's Bible that is available for purchase through iTunes comes from Audible.com.  We recommend you review and contact their support page.

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  11. MP3 Downloads: What is the file size, bit rate and frequency of the downloadable MP3's?

    MP3 Downloads: What is the file size, bit rate and frequency of the downloadable MP3's?

    We currently offer two bit rates--32kbs and 64kbs. See chart for approximate filesizes and frequency.


    Option 1
    32kbs Bitrate
    Option 2
    64kbs Bitrate
    Old Testament Part 1 Filesize ~305 MB ~620 MB
    Old Testament Part 2 Filesize ~310 MB ~635 MB
    Old Testament Part 3 Filesize ~165 MB ~335 MB
    New Testament Filesize ~240 MB ~457 MB
    Individual Books of the Bible Filesize 1 MB - 18 MB 2 MB -105 MB
    Audio Sample Rate (Frequency) NIV: 44kHz
    ESV: 22kHz     		NIV: 22kHz
    ESV: 22kHz
    Channels 1 (mono) 2 (stereo)

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  12. MP3 CD and Downloads: When I put the files onto my iPod, they are showing up in the "music" category, instead of "audiobooks". How can I have them display as audiobooks?

    MP3 CD and Downloads: When I put the files onto my iPod, they are showing up in the "music" category, instead of "audiobooks". How can I have them display as audiobooks?

    Apple has decided--in both iTunes and on the iPod--that a true audiobook must be in either Audible.com’s .aa format or in Apple's .m4b Protected AAC format. Anything else, and it won’t show up in the Audiobooks menu.

    To get your audiobooks to show up there, you need to trick iTunes and your iPod into thinking the files are stored in that format.

    For Windows, this is easier but more manual:

    Change the file extensions from .m4a to .m4b, and then play a few seconds of each track after renaming.

    On a Mac:

    Change the file extensions from .m4a to .m4b, then plan a few seconds of each track.
    You may need to also fiddle with the hidden type code to force iTunes to believe the file extension.

    For More information:

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    13. Other Questions

  13. If my question is not addressed, how can I contact you?

    If you have questions that are not addressed, please email us at: info@listenersbible.com

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  14. I cannot add an item to my cart. Every time I click on "Add to Cart", I get nothing but "your cart is empty". What is wrong?

    I cannot add an item to my cart. Every time I click on "Add to Cart", I get nothing but "your cart is empty". What is wrong?

    The store requires that that cookies be turned on. This simply allows us to know what products you are adding to your cart. In Microsoft Internet Explorer, here are the steps:
    1. Click "Tools" > "Internet Options"
    2. Click the "Privacy" tab
    3. Move the slider so that it is set on "Medium" (see below)



    4. Click "OK"
    Now you should be set to add items to your cart correctly.

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